Refund policy

Thank you for shopping with TOYVERSE.PRO. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging with all accessories, manuals, and tags (if applicable).

  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or required by applicable consumer law:

  • Items showing signs of use or damage caused after delivery.

  • Products missing original packaging or components.

  • Gift cards or downloadable digital products (if offered).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and its packaging.

We will review your request and work with you to provide an appropriate resolution.

Return Process

To start a return, please contact our customer support team before sending any items back.

Email: support@toyverse.pro

Include your order number and the reason for your return. If your return is approved, we will provide instructions for returning your item.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping charges are generally non-refundable unless required by law or if the return is due to our error.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If your order has already been shipped, it cannot be cancelled, but you may request a return after delivery in accordance with this policy.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

TOYVERSE.PRO

Email: support@toyverse.pro

Phone: +44 7576 070754

Address:
20 Wenlock Road
London
England, N1 7GU
United Kingdom