Shipping policy

Thank you for shopping at TOYVERSE.PRO. We are committed to processing and delivering your order as quickly as possible.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Time

Our standard estimated delivery time is 3–5 business days from the date your order is shipped.

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs procedures, carrier delays, or peak shipping periods.

Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Order Tracking

Where available, tracking details will be sent to your email after your order has been dispatched so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. TOYVERSE.PRO is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and assist you.